United Glitch is Huge Win

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You may or may not have heard, but United Airlines has stepped up in one of the classiest moves I’ve seen in response to a website glitch.

The glitch? Last Thursday, United’s website offered flights for $0. For the price of a security fee, you could travel the country for little more than pocket change. That’s right, $5 flights.

The best part of the story though, came with the company’s announcement that it would actually honor the tickets sold during the glitch. You may think that it’s a no brainer, but when there are potentially thousands of dollars being lost, the decision to honor the tickets is huge.

So why would United agree to lose all that money? Not only because the glitch was their fault, but now United has elevated themselves in the role of the good guy as traveling seems to get more expensive. What could be a better way to boost your brand’s customer service than by acknowledging a mistake and allowing effected customers to reap the benefits?

Ultimately, the United ticketing glitch is a win for everyone. Those lucky customers that frantically bought cheap tickets will get travel experiences they otherwise wouldn’t have had, and United got press from every news outlet in the country while soaring to the top in customer experience.

Glitches like this obviously don’t happen everyday, but if you aren’t traveling then you’ll never see an opportunity like it. If nothing else, use this as the sign that your life needs a little more travel in it, and go on an adventure.

Don’t Waste Your 20s

“You’re 20s are when you put in all your work.”

I’ve been given this advice a few times since graduating, especially as I hunt for jobs and ways to manage my student loans. The problem with working away your 20s though, they go fast and before you realize it you’re 40 and still haven’t done anything.

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The theory is, if you work hard in your 20s, then you get to enjoy your 30s and 40s, settle down, have a family. The thing is though, none of that is guaranteed.

Study abroad and school sponsored trips are great, but why should your traveling days be limited to your time as a student? Yeah, those European trips are probably behind you until you’ve got the money to drop, but you can still take a road trip, or explore what your state has to offer.

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Consider that many graduates are on at least a 10-year payment plan for their loans. If you waited until you paid those off, you’d be 33 or 34 before you ever started seeing the world. On top of that, if you went to grad school or pursued a doctorate, you’ll be even older before you look away from those awful monthly payments.

If you went to college, that’s at least 16 years of your life spent in school, so don’t you think your 20s are an even better time to head out? Why would you wait any longer?

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Paige and I have been lucky to travel like we have, but the key is to make the most of the connections you have. In North Carolina, California, New York, we have family all over the country, and you probably do too. Instead of waiting for a boring family reunion, see if you can stay with family while you explore a new place.

We’ll get a taste of Japan on our honeymoon, but the US still has so much to offer, we’re ready to see it. Whether it’s with Chicly USA, or we just pack up and head out one day, Paige and I are going to live in our 20s, not just watch them slip by.

Of course, you have to figure out what is best for you, but at least do it. You control where your life goes, so go have an adventure.

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Images courtesy of Paige Hogan